Shipping, Return and Refund Policy.


SHIPPING POLICY

  • Orders made before 4pm daily will be shipped on the same day except Sunday. 
  • No shipping on Sunday.
  • Orders made from Peninsular Malaysia will take 1-3 days to arrive. 
  • Orders made from East Malaysia will take 3-5 days to arrive.


RETURN POLICY

  • You have up to 3 days upon receiving shipment to return items purchased on oneplustwo.my
  • Return can only be made if your orders’ defects were caused by OnePlusTwo.
  • Proof of any defects for return must be in a form of video upon receiving your order.
  • Orders must be returned by mail only.
  • Returned item(s) must be in new and unused condition with the original tags still attached.
  • Hygiene related products (socks, and undergarments) strictly cannot be returned due to our hygiene policy.
  • Once your order is received and inspected, we will proceed to take 
  • Shipping charges (including return orders) are non-refundable.
  • Allow 3-5 business days for your orders to be processed.


REFUND POLICY

  • Refund can be made only for non- exchangeable orders due to products’ stock out.
  • Your refund process will take about 3-5 days to be completed.


ANY ENQUIRIES AND FEEDBACKS:


All sales are final.


YOU KNOW WHAT I’M SAYIN’


DISCLAIMER

Frequent returns or unusual pattern/ activity will be flagged in our system.
If we notice that our return and refund policy is being abused, we may cancel or refuse future orders and cancellation requests.